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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Frank Buchanan

April 12, 2024

5  out of  5 rating by Frank Buchanan
"They are great! They will let you know when they can or cant help you, and they put in the extra effort to get good coverage."
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Geraldine Puccetti

March 21, 2024

5  out of  5 rating by Geraldine Puccetti
"Top notch team to work with!"
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Anthony Savage

November 29, 2023

5  out of  5 rating by Anthony Savage
"Kelli is AMAZING"
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Momo Boyd

November 16, 2023

1  out of  5 rating by Momo Boyd
"I have been insured with them for 20 years and they keep raising the rates..if I go I take my redneck family of 20 with me..Jim used to hang out with my family now I feel like we are all getting jacked!!! Thanks alot Jim atleast give me some Vaseline, redneck word travels fast"
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Jennifer Sherson

October 30, 2023

5  out of  5 rating by Jennifer Sherson
"They are wonderful to work with and quick to make sure we have the coverage we need."
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October 26, 2023

5  out of  5 rating by Paul
"My father was a state farm agent, so I know good work when I see it. Kudo's to Jim Minifie"
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John Santucci

October 25, 2023

5  out of  5 rating by John Santucci
"Jim and his team provide excellent customer service. When my truck was broken into (two windows broken) during a long road trip, it wasn't quite worth filing a claim but we needed repairs and were not able to find a service provider with parts in stock. That is where the great customer service comes in. Jim's team very quickly helped us locate a glass service in our area (while we were still traveling!) that could do a quick replacement same day. It was clear they care about their customers and are fast, efficient and creative in finding solutions. The best agent and team anywhere! Thanks Jim and team!"
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John Wennberg

August 25, 2023

5  out of  5 rating by John Wennberg
"Great place and awesome customer service. Looked over my account to figure out how to save me more money on his own."
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Andrea Ortiz

August 25, 2023

5  out of  5 rating by Andrea Ortiz
"Well we all need insurance and the customer service isn’t to bad either. Always nice when we speak on the phone."
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stacey lindsay

July 20, 2023

5  out of  5 rating by stacey lindsay
"We have always been a very low maintenance family when it comes to insurance....we pay for great coverage "just in case." The past 6 months I have made more phone calls for our auto insurance than at anytime in the past. Between a teen driver who totaled a car, two windshield replacements and the purchase of multiple vehicles, Jim Minifies office has been fantastic. Excellent customer service and immediate action on our needs. We highly recommend."
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Lorrie Ness

July 18, 2023

5  out of  5 rating by Lorrie Ness
"I have never had such a wonderful experience with an insurance company like the great staff in the Arlington WA office. They have bent over backwards to give us great service and reasonable rates. Being on a fixed income they saved us a bundle. I HIGHLY recommend them."
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Cheryl Little

June 20, 2023

5  out of  5 rating by Cheryl Little
"We've been with Jim Minifies for over 30 years... Man we're old! We've never had a problem with the claims process whatsoever, and everyone we deal with is kind and helpful."
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Scott Buck

June 13, 2023

5  out of  5 rating by Scott Buck
"Twenty plus years great folks here"
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Michael McNatt

June 13, 2023

5  out of  5 rating by Michael McNatt
"Amazing customer service. The whole team was helpful and courteous, no high pressure sales and great rates. Highly recommend."
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Andrew Minkel

June 12, 2023

5  out of  5 rating by Andrew Minkel
"All of the agents have been a breeze to work with here. Justus went out of his way to transfer over my home insurance from a different SF office to bundle with my auto insurance👌🏻"
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Andrew Latulippe

June 12, 2023

5  out of  5 rating by Andrew Latulippe
"Really great service. Jim and his staff go out of their way to help!"
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Kyle Welch

April 25, 2022

5  out of  5 rating by Kyle Welch
"Always helpful and informative."
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Stephen Oliver

April 20, 2022

5  out of  5 rating by Stephen Oliver
"Every interaction I have had with Jim and the State Farm team has been great!"
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Tyler Huseman

September 16, 2021

5  out of  5 rating by Tyler Huseman
"I have had insurance with Jim's office for about 4 years now and Heidi has been the absolute best! She has been there for every question, silly or major. She has been attentive, patient, genuinely kind and follows up in prompt and efficient fashion. I could not be more pleased with the experience I've had with StateFarm as a whole but more specifically Jim & his staff. I had a claim about a month after I started the policy and it was handled professionally and with grace and wasn't held against me more than I deserved and is legally required. Switching from Geico to these guys was the best decision, you cannot go wrong here!! EDIT: It has not been 6 years that I have been with Jim's office and I still can't say enough nice things about them. If you need a friend in the insurance world, you need to get yourself a Heidi. You will NOT regret working with her!!"
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Anthony Davis

February 17, 2021

1  out of  5 rating by Anthony Davis
"Great place to poop, 2 ply toilet paper"
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David Arnold

August 18, 2020

5  out of  5 rating by David Arnold
"I received excellent customer service since my first contact with the team in 1993 until moving out of state in 2020. My new local branch is good, but the Arlington team is exceptional!"
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Tracy Glass

August 1, 2020

5  out of  5 rating by Tracy Glass
"We love all the gals down there but Rose is the best! My husband and I do things separately so it can be a pain sometimes;) but she’s always patient and kind. Rose has the best customer service! We love State Farm in Arlington!!"
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Rider14 McD

May 28, 2020

5  out of  5 rating by Rider14 McD
"Has been my agent for 15 years and has provided excellent service."
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Barb Tolbert

February 15, 2020

5  out of  5 rating by Barb Tolbert
"Great agency with super knowledgeable and helpful staff"
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Wade Starkenburg

November 5, 2019

5  out of  5 rating by Wade Starkenburg
"Jim Minifie State Farm Insurance Agency has handled all my Insurance needs for many years. Always a very thorough, professional and caring team to work with. Highly, highly recommend for your insurance needs."